Refund Policy

Last updated: August 3, 2026

1. Our 60-Day Satisfaction Guarantee

TruNutra wants you to feel confident trying our products. Eligible products purchased directly from TruNutra may be submitted for a return or refund request within 60 days after delivery.

Under our 60-day satisfaction guarantee, a maximum of one opened bottle of each eligible product may qualify for return or refund per customer and household. If an order contains more than one bottle of the same product, any additional bottles must be unopened, unused, and in their original condition, with the original safety seals and packaging intact, to qualify for return.

The one-opened-bottle limit applies per product, customer, and household during the applicable 60-day period, regardless of the number of orders placed. Purchasing the same product through multiple or separate orders does not create additional opened-bottle eligibility.

If an eligible product is not a good fit for you, contact us within the applicable 60-day period at support@trunutra.com. We will review your request and provide instructions regarding any return, replacement, store credit, or refund for which the order qualifies.

The 60-day period begins on the date carrier tracking indicates that the order was delivered. Requests submitted after the applicable return period may be declined unless otherwise required by law.

This policy applies only to purchases made directly through TruNutra. Products purchased from another retailer, marketplace, practitioner, distributor, reseller, or third-party seller must be returned through the original place of purchase and are subject to that seller’s return and refund policies.

2. Return and Refund Eligibility

To help us review your request, you must provide:

• Your name and contact information;
• Your TruNutra order number or other acceptable proof of purchase;
• The name of the product involved;
• The quantity of opened and unopened bottles included in the request;
• The reason for the return or refund request; and
• Photographs or other reasonable documentation if the product arrived damaged, defective, leaking, incorrect, or otherwise affected by a fulfillment issue.

A maximum of one opened bottle of each eligible product may qualify under the 60-day satisfaction guarantee. The opened product must have been reasonably used as directed as part of a genuine attempt to determine whether the product was appropriate for you.

If more than one bottle of the same product was purchased, all additional bottles must be unopened, unused, and in their original condition. Original safety seals must remain intact, and the original packaging must be included when reasonably applicable.

TruNutra may require the opened bottle, any remaining product, unopened bottles, containers, packaging, photographs, shipping materials, or other supporting information before approving a request.

Do not discard the product, bottle, remaining contents, packaging, shipping materials, or packing slip until TruNutra has reviewed your request and told you whether those items must be returned.

Products returned to TruNutra will not be placed back into sellable inventory unless they have been reviewed and approved for disposition in accordance with applicable product-safety and quality-control requirements.

Return and refund approval is subject to this policy, any product-specific terms disclosed at the time of purchase, and applicable law.

3. How to Request a Return or Refund

To begin a return or refund request, email support@trunutra.com within 60 days after delivery.

Please include your order number, the product involved, the quantity of opened and unopened bottles, and a brief explanation of the reason for your request.

If a product was damaged, defective, leaking, improperly sealed, missing, or incorrect, include clear photographs of the product, bottle, safety seal, packaging, shipping label, and visible damage when reasonably possible.

If your request is approved, we will provide instructions explaining whether the product must be returned, the return address, and any other steps required to complete the process.

Items sent back without prior authorization or sent to an address not provided by TruNutra may be refused and may not qualify for a refund.

TruNutra is not responsible for unauthorized returns, returns sent to an incorrect address, or return shipments lost or damaged before reaching the return location designated in our instructions.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery. Contact us as soon as reasonably possible if:

• A product arrived damaged or leaking;
• A safety seal was missing, broken, or compromised when the product arrived;
• You received the wrong product;
• An item was missing from your shipment;
• The shipment appears to have been materially damaged in transit; or
• You reasonably believe a product is defective.

We may request photographs, packaging, shipping information, batch or lot numbers, or return of the affected product so that we can evaluate the issue.

If we confirm that an item was damaged, defective, incorrect, or missing because of an error by TruNutra, its fulfillment provider, or the shipping process, we may provide an appropriate replacement or refund.

TruNutra will cover authorized return shipping when we require the return of a confirmed damaged, defective, or incorrect product.

Do not consume or continue using a product if its safety seal is missing, broken, altered, or otherwise compromised when it arrives.

If you experience or suspect an adverse reaction, stop using the product and consult an appropriate qualified healthcare professional. If you believe you are experiencing a medical emergency, contact emergency services promptly.

5. Items That May Not Qualify

Except where otherwise required by law, the following generally do not qualify for return, replacement, store credit, or refund:

• Requests submitted more than 60 days after delivery;
• Products not purchased directly from TruNutra;
• Products for which acceptable proof of purchase cannot be provided;
• More than one opened bottle of the same product per customer or household during the applicable 60-day period;
• Additional bottles of the same product that have been opened, used, or have broken, altered, or missing safety seals;
• Opened bottles that are empty or substantially consumed beyond what was reasonably necessary to evaluate the product;
• Gift cards;
• Free gifts, samples, promotional products, or items received without charge;
• Shipping protection, expedited shipping, or other services that have already been performed;
• Products damaged by misuse, improper handling, improper storage, neglect, alteration, contamination, or failure to follow label directions;
• Products purchased for unauthorized resale, redistribution, or commercial purposes;
• Products with missing, altered, obscured, or removed lot numbers, labels, expiration dates, or identifying information;
• Products that are counterfeit, substituted, or not originally supplied by TruNutra;
• Repeated, excessive, or duplicative refund requests indicating misuse of the satisfaction guarantee;
• Returns involving fraudulent, inaccurate, misleading, or incomplete information; or
• Items clearly identified as final sale or non-returnable before purchase, except where applicable law provides otherwise.

Sale or discounted products are not automatically excluded from the 60-day satisfaction guarantee unless they were clearly identified as final sale or non-returnable before purchase.

TruNutra may limit or deny a request when there is reasonable evidence of fraud, abuse, manipulation, unauthorized resale, duplicate claims, chargeback abuse, or other misuse of this policy.

6. Return Shipping and Original Shipping Charges

Unless the return results from a confirmed TruNutra fulfillment error or a damaged, defective, missing, or incorrect product, you are responsible for return shipping costs.

Original shipping, handling, expedited-delivery charges, shipping protection, customs duties, import taxes, brokerage charges, and similar fees are generally non-refundable once the applicable service has been performed, except where required by law or where the refund results from a confirmed error by TruNutra.

We recommend using a trackable shipping method for any authorized return. TruNutra is not responsible for a returned item until it is received at the return location provided in our instructions.

Cash-on-delivery returns and postage-due shipments will not be accepted.

7. Exchanges and Replacements

We do not guarantee direct product exchanges. The fastest way to obtain a different product is generally to complete an approved return for the original product and place a separate order for the new product.

When an item arrived damaged, defective, missing, or incorrect, TruNutra may offer a replacement instead of a refund when appropriate and when replacement inventory is available.

Replacements are generally limited to the same product and quantity originally purchased unless otherwise approved by TruNutra.

8. Subscription Orders

Canceling a subscription prevents future recurring orders when the cancellation is completed before the next order begins processing.

Canceling a subscription does not automatically cancel, recall, or refund an order that has already been processed, fulfilled, or shipped.

Products delivered through a subscription are subject to the same return eligibility requirements, one-opened-bottle-per-product limitation, and 60-day request period described in this policy.

The one-opened-bottle limit applies per product, customer, and household and does not reset with each recurring subscription shipment during the same applicable 60-day period.

Subscription discounts, promotional pricing, bundle pricing, loyalty credits, or other discounts applied to a returned order may affect the amount refunded. Any approved refund will be based on the amount actually paid for the applicable product, subject to this policy and applicable law.

9. Bundles and Multi-Product Purchases

If you purchase a bundle containing different products, the one-opened-bottle limit applies separately to each eligible product included in the bundle.

If a bundle contains multiple bottles of the same product, only one opened bottle of that product may qualify. Any additional bottles of that product must remain unopened, unused, and otherwise eligible under this policy.

Refunds for bundles, kits, or promotional sets may be calculated based on the amount actually paid and the value assigned to each item within the bundle. Promotional discounts may be adjusted when only part of a bundle is returned.

TruNutra may require all qualifying components of a bundle or promotional set to be returned before issuing a full refund for that bundle.

10. Refund Review and Processing

We will notify you after we receive the information, documentation, or authorized return required to evaluate your request.

We will then let you know whether the request has been approved, partially approved, or declined.

An approved refund will generally be issued to the original payment method. TruNutra may provide store credit, a replacement, or another remedy when you agree to that option or when otherwise permitted by applicable law.

Approved refunds are generally submitted for processing within 10 business days after approval. Your bank, card issuer, payment processor, or financial institution may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at support@trunutra.com.

Refunds will not exceed the amount actually paid for the eligible returned product and any other amounts that must be refunded under applicable law.

Any promotional discounts, rewards, credits, or bundled pricing associated with the returned product may be deducted or recalculated when determining the approved refund amount.

11. Payment Disputes and Chargebacks

We encourage you to contact TruNutra before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the issue.

Initiating a chargeback does not expand or replace your rights under this policy. TruNutra may provide relevant order, delivery, communication, return, and policy records to the payment provider reviewing the dispute.

Fraudulent or abusive chargebacks may result in account restrictions, cancellation of future orders, or other action permitted by law.

12. European Union Right of Withdrawal

If you are a consumer located in the European Union and your order is subject to European Union consumer law, you generally have the right to withdraw from an eligible online purchase within 14 days without providing a reason.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the shipping carrier, receives the goods. Different timing rules may apply when products from one order are delivered separately.

To exercise the right of withdrawal, you must clearly notify us of your decision before the withdrawal period expires. You may contact us at support@trunutra.com or use any electronic withdrawal function made available through the store.

After exercising the right of withdrawal, you must return the applicable goods within the period required by law and follow the return instructions we provide.

You may be responsible for the direct cost of returning the goods unless the product was damaged, defective, incorrect, or applicable law requires otherwise.

Returned goods should be complete and in their original condition. You may be responsible for any diminished value resulting from handling beyond what was reasonably necessary to establish the nature, characteristics, and functioning of the goods.

The statutory withdrawal right may not apply to certain exempt products, including sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken, as permitted by applicable law.

Where the statutory withdrawal right applies, we will provide the refund required by applicable law, including eligible standard outbound delivery costs.

We may withhold reimbursement until the goods have been returned or you provide evidence that they were sent back, where permitted by law.

Nothing in this section limits any additional rights you may have under applicable European Union or national consumer-protection law.

13. Statutory Consumer Rights

This policy does not exclude, restrict, or replace any warranty, remedy, return right, consumer guarantee, or other legal protection that cannot lawfully be excluded or limited.

If applicable law gives you rights that are more favorable than those stated in this policy, those legal rights will apply.

14. Misuse of the Policy

TruNutra’s satisfaction guarantee is intended to give genuine customers a reasonable opportunity to evaluate eligible products.

To the fullest extent permitted by law, TruNutra may deny a request, limit refund eligibility, restrict future purchases, suspend an account, cancel orders, or take other appropriate action when there is reasonable evidence of:

• Fraud or attempted fraud;
• Serial or excessive refund activity;
• Unauthorized resale or redistribution;
• Falsified photographs, documents, or information;
• Duplicate refund or replacement claims;
• Chargeback abuse;
• Use of multiple accounts, identities, addresses, or orders to avoid policy limits; or
• Other misuse of the satisfaction guarantee or return process.

15. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

The policy in effect when your order was placed will generally govern that order, except where a change is required by law or provides you with more favorable terms.

16. Contact Information

Questions about a return, replacement, store credit, or refund may be directed to:

TruNutra
255 Rivertown Shops Drive
Suite 102-202
St. Johns, Florida 32259
United States
Email: support@trunutra.com